Thanks for writing in and sorry about any confusion!

Moz Local's validation system still uses Google Places, not GMB directly. Each location must be verified in Google Places (most easily checked on Google Maps) for Moz Local validate the NAP details.

GMB locations are not public-facing, they have details that only you as the owner/manager can see. So until any new changes are verified on Google Maps, they aren't detectable by Moz Local's validation system.

If you are still not sure why we're not picking up your location, feel free to reach out to [email protected] with your business name, address, phone number, as well as a link to your Google Maps or Facebook location, and we can help investigate!

-- update: the new Moz Pro site crawler is now live, this means we can now crawl your SNI site. If you have any queries please check this post on fixing 803 errors, or reach out to [email protected] --

Hey there!

Patrick linked to a really helpful Q&A article, but the other big cause for an 803 error would be SNI (Server Name Indication). Unfortunately I don't see the actual domain included in your question, so it's hard to be sure, but that's usually the prime suspect. Our current site crawler does not support SNI and if that is in use on your site, we will have trouble crawling it.

The good news is that we have begun to develop a new crawler that supports SNI, which is currently in beta. If you're interested in being a part of the beta testing, you can head here to sign up: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

I hope that helps! Feel free to reach out to us at [email protected] if you want to discuss these errors in greater detail on a non-public forum.