Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Let your reputation grow with Reviews AI
      Moz Local

      Let your reputation grow with Reviews AI

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Intermediate & Advanced SEO
    4. Trying to get Google to stop indexing an old site!

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Trying to get Google to stop indexing an old site!

    Intermediate & Advanced SEO
    3
    6
    1126
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • kbates
      kbates Subscriber last edited by

      Howdy,

      I have a small dilemma. We built a new site for a client, but the old site is still ranking/indexed and we can't seem to get rid of it.

      We setup a 301 from the old site to the new one, as we have done many times before, but even though the old site is no longer live and the hosting package has been cancelled, the old site is still indexed. (The new site is at a completely different host.)

      We never had access to the old site, so we weren't able to request URL removal through GSC.

      Any guidance on how to get rid of the old site would be very appreciated.

      BTW, it's been about 60 days since we took these steps.

      Thanks, Kirk

      1 Reply Last reply Reply Quote 0
      • Martijn_Scheijbeler
        Martijn_Scheijbeler @kbates last edited by

        No worries, let us know if it changes anything.

        1 Reply Last reply Reply Quote 0
        • kbates
          kbates Subscriber @Martijn_Scheijbeler last edited by

          Thanks for the tip Martijn,

          I will give it a try and let you know how it goes.

          (By the way, sorry for the slow response. I did not get a notification that I had any)

          Kirk

          Martijn_Scheijbeler 1 Reply Last reply Reply Quote 0
          • kbates
            kbates Subscriber @EGOL last edited by

            Thanks EGOL, that seems to be exactly what is happening to us!

            1 Reply Last reply Reply Quote 0
            • EGOL
              EGOL last edited by

              For the past year, Google is having a very hard time forgetting pages.   You can use a 301 redirect, take the files off of the server, and Google will still list the old URL -  but click to the 301 destination.

              kbates 1 Reply Last reply Reply Quote 0
              • Martijn_Scheijbeler
                Martijn_Scheijbeler last edited by

                Hi Kirk,

                Try pinging the URLs of these old pages to Google (http://www.google.com/ping?sitemap=URL/of/file), if you have a list of the pages on the old site that's something that I would try. What could be causing this is that these old pages were barely visited by the crawlers and because of that they're not being picked up yet as being redirected. Basically, by pinging them to Google (a bit of an oldskool technique) you can trigger a crawl of them and hopefully, this will help.

                Martijn.

                kbates 1 Reply Last reply Reply Quote 0
                • 1 / 1
                • First post
                  Last post

                Got a burning SEO question?

                Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                Start my free trial


                Browse Questions

                Explore more categories

                • Moz Tools

                  Chat with the community about the Moz tools.

                • SEO Tactics

                  Discuss the SEO process with fellow marketers

                • Community

                  Discuss industry events, jobs, and news!

                • Digital Marketing

                  Chat about tactics outside of SEO

                • Research & Trends

                  Dive into research and trends in the search industry.

                • Support

                  Connect on product support and feature requests.

                • See all categories

                Related Questions

                • Davit1985

                  My url disappeared from Google but Search Console shows indexed. This url has been indexed for more than a year. Please help!

                  Super weird problem that I can't solve for last 5 hours. One of my urls: https://www.dcacar.com/lax-car-service.html Has been indexed for more than a year and also has an AMP version, few hours ago I realized that it had disappeared from serps. We were ranking on page 1 for several key terms. When I perform a search "site:dcacar.com " the url is no where to be found  on all 5 pages. But when I check my Google Console it shows as indexed I requested to index again but nothing changed. All other 50 or so urls are not effected at all, this is the only url that has gone missing can someone solve this mystery for me please. Thanks a lot in advance.

                  Intermediate & Advanced SEO | | Davit1985
                  0
                • LindsayE

                  Can you index a Google doc?

                  We have updated and added completely new content to our state pages. Our old state content is sitting in a our Google drive. Can I make these public to get them indexed and provide a link back to our state pages? In theory it sounds like a great link building strategy... TIA!

                  Intermediate & Advanced SEO | | LindsayE
                  1
                • Ben-R

                  E-Commerce Site Collection Pages Not Being Indexed

                  Hello Everyone, So this is not really my strong suit but I’m going to do my best to explain the full scope of the issue and really hope someone has any insight. We have an e-commerce client (can't really share the domain) that uses Shopify; they have a large number of products categorized by Collections. The issue is when we do a site:search of our Collection Pages (site:Domain.com/Collections/) they don’t seem to be indexed. Also, not sure if it’s relevant but we also recently did an over-hall of our design. Because we haven’t been able to identify the issue here’s everything we know/have done so far: Moz Crawl Check and the Collection Pages came up. Checked Organic Landing Page Analytics (source/medium: Google) and the pages are getting traffic. Submitted the pages to Google Search Console. The URLs are listed on the sitemap.xml but when we tried to submit the Collections sitemap.xml to Google Search Console 99 were submitted but nothing came back as being indexed (like our other pages and products). We tested the URL in GSC’s robots.txt tester and it came up as being “allowed” but just in case below is the language used in our robots:
                  User-agent: *
                  Disallow: /admin
                  Disallow: /cart
                  Disallow: /orders
                  Disallow: /checkout
                  Disallow: /9545580/checkouts
                  Disallow: /carts
                  Disallow: /account
                  Disallow: /collections/+
                  Disallow: /collections/%2B
                  Disallow: /collections/%2b
                  Disallow: /blogs/+
                  Disallow: /blogs/%2B
                  Disallow: /blogs/%2b
                  Disallow: /design_theme_id
                  Disallow: /preview_theme_id
                  Disallow: /preview_script_id
                  Disallow: /apple-app-site-association
                  Sitemap: https://domain.com/sitemap.xml A Google Cache:Search currently shows a collections/all page we have up that lists all of our products. Please let us know if there’s any other details we could provide that might help. Any insight or suggestions would be very much appreciated. Looking forward to hearing all of your thoughts! Thank you in advance. Best,

                  Intermediate & Advanced SEO | | Ben-R
                  0
                • Tylerj

                  Should I use noindex or robots to remove pages from the Google index?

                  I have a Magento site and just realized we have about 800 review pages indexed. The /review directory is disallowed in robots.txt but the pages are still indexed. From my understanding robots means it will not crawl the pages BUT if the pages are still indexed if they are linked from somewhere else. I can add the noindex tag to the review pages but they wont be crawled. https://www.seroundtable.com/google-do-not-use-noindex-in-robots-txt-20873.html Should I remove the robots.txt and add the noindex? Or just add the noindex to what I already have?

                  Intermediate & Advanced SEO | | Tylerj
                  0
                • placementLabs

                  How can I stop spam Google Organic traffic?

                  Hey Moz, I'm a rather experienced SEO who just encountered a problem I have never faced. I am hoping to get some advice or be pointed in the right direction. I just started work for a new client. Really great client and website. Nicer than most design/content. They will need some rel canonical work but that is not the issue here. The traffic looked great at first glance 131k visits in April. Google Analytics Acquisition Overview showed 94% of the traffic as organic. When I dug deeper and looked at the organic source I saw that Google was 99.9% of it. Normal enough. Then I looked at the time on site and my jaw dropped. 118,454 Organic New Users for Google only stayed on the site for 3 seconds. There is no way that the traffic is real. It does not match what Google Webmaster tools, Moz, and Ahrefs are telling me. How do I stop a service that is sending fake organic Google traffic?

                  Intermediate & Advanced SEO | | placementLabs
                  0
                • redgatst

                  Google Ignoring Canonical Tag for Hundreds of Sites

                  Bazaar Voice provides a pretty easy-to-use product review solution for websites (especially sites on Magento): https://www.magentocommerce.com/magento-connect/bazaarvoice-conversations-1.html If your product has over a certain number of reviews/questions, the plugin cuts off the number of reviews/questions that appear on the page. To see the reviews/questions that are cut off, you have to click the plugin's next or back function. The next/back buttons' URLs have a parameter of "bvstate....." I have noticed Google is indexing this "bvstate..." URL for hundreds of sites, even with the proper rel canonical tag in place. Here is an example with Microsoft: http://webcache.googleusercontent.com/search?q=cache:zcxT7MRHHREJ:www.microsoftstore.com/store/msusa/en_US/pdp/Surface-Book/productID.325716000%3Fbvstate%3Dpg:8/ct:r+&cd=2&hl=en&ct=clnk&gl=us My website is seeing hundreds of these "bvstate" urls being indexed even though we have a proper rel canonical tag in place. It seems that Google is ignoring the canonical tag. In Webmaster Console, the main source of my duplicate titles/metas in the HTML improvements section is the "bvstate" URLs. I don't necessarily want to block "bvstate" in the robots.txt as it will prohibit Google from seeing the reviews that were cutoff. Same response for prohibiting Google from crawling "bvstate" in Paramters section of Webmaster Console. Should I just keep my fingers crossed that Google honors the rel canonical tag? Home Depot is another site that has this same issue: http://webcache.googleusercontent.com/search?q=cache:k0MBLFcu2PoJ:www.homedepot.com/p/DUROCK-Next-Gen-1-2-in-x-3-ft-x-5-ft-Cement-Board-172965/202263276%23!bvstate%3Dct:r/pg:2/st:p/id:202263276+&cd=1&hl=en&ct=clnk&gl=us

                  Intermediate & Advanced SEO | | redgatst
                  1
                • dbfrench

                  Site Indexed by Google but not Bing or Yahoo

                  Hi, I have a site that is indexed (and ranking very well) in Google, but when I do a "site:www.domain.com" search in Bing and Yahoo it is not showing up.  The team that purchased the domain a while back has no idea if it was indexed by Bing or Yahoo at the time of purchase.  Just wondering if there is anything that might be preventing it from being indexed?  Also, Im going to submit an index request, are there any other things I can do to get it picked up?

                  Intermediate & Advanced SEO | | dbfrench
                  0
                • Celts18

                  How to deal with old, indexed hashbang URLs?

                  I inherited a site that used to be in Flash and used hashbang URLs (i.e.  www.example.com/#!page-name-here).  We're now off of Flash and have a "normal" URL structure that looks something like this:  www.example.com/page-name-here Here's the problem:  Google still has thousands of the old hashbang (#!) URLs in its index.  These URLs still work because the web server doesn't actually read anything that comes after the hash.  So, when the web server sees this URL  www.example.com/#!page-name-here, it basically renders this page www.example.com/# while keeping the full URL structure intact  (www.example.com/#!page-name-here).  Hopefully, that makes sense.  So, in Google you'll see this URL indexed (www.example.com/#!page-name-here), but if you click it you essentially are taken to our homepage content (even though the URL isn't exactly the canonical homepage URL...which s/b www.example.com/). My big fear here is a duplicate content penalty for our homepage.  Essentially, I'm afraid that Google is seeing thousands of versions of our homepage.  Even though the hashbang URLs are different, the content (ie. title, meta descrip, page content) is exactly the same for all of them. Obviously, this is a typical SEO no-no.  And, I've recently seen the homepage drop like a rock for a search of our brand name which has ranked #1 for months.  Now, admittedly we've made a bunch of changes during this whole site migration, but this #! URL problem just bothers me. I think it could be a major cause of our homepage tanking for brand queries. So, why not just 301 redirect all of the #! URLs?  Well, the server won't accept traditional 301s for the #! URLs because the # seems to screw everything up (server doesn't acknowledge what comes after the #). I "think" our only option here is to try and add some 301 redirects via Javascript. Yeah, I know that spiders have a love/hate (well, mostly hate) relationship w/ Javascript, but I think that's our only resort.....unless, someone here has a better way? If you've dealt with hashbang URLs before, I'd LOVE to hear your advice on how to deal w/ this issue. Best, -G

                  Intermediate & Advanced SEO | | Celts18
                  0

                Get started with Moz Pro!

                Unlock the power of advanced SEO tools and data-driven insights.

                Start my free trial
                Products
                • Moz Pro
                • Moz Local
                • Moz API
                • Moz Data
                • STAT
                • Product Updates
                Moz Solutions
                • SMB Solutions
                • Agency Solutions
                • Enterprise Solutions
                • Digital Marketers
                Free SEO Tools
                • Domain Authority Checker
                • Link Explorer
                • Keyword Explorer
                • Competitive Research
                • Brand Authority Checker
                • Local Citation Checker
                • MozBar Extension
                • MozCast
                Resources
                • Blog
                • SEO Learning Center
                • Help Hub
                • Beginner's Guide to SEO
                • How-to Guides
                • Moz Academy
                • API Docs
                About Moz
                • About
                • Team
                • Careers
                • Contact
                Why Moz
                • Case Studies
                • Testimonials
                Get Involved
                • Become an Affiliate
                • MozCon
                • Webinars
                • Practical Marketer Series
                • MozPod
                Connect with us

                Contact the Help team

                Join our newsletter
                Moz logo
                © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                • Accessibility
                • Terms of Use
                • Privacy

                Looks like your connection to Moz was lost, please wait while we try to reconnect.